Maryjose Ortiz
Frisco
Summary
Driven professional with proven success at Arby’s, excelling in team collaboration and inventory management. Demonstrated strong customer service and conflict resolution skills, boosting sales and enhancing operational efficiency. Adept at time management and maintaining professionalism, consistently achieving an increase in customer satisfaction through strategic leadership and effective communication.
Overview
5
5
years of professional experience
Work History
Cashier
Wingstop Restaurant
Frisco, TX
07.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new team members on cash handling procedures and customer interactions.
- Implemented upselling techniques, enhancing customer experience and increasing sales volume.
- Monitored food safety practices, adhering to health regulations while preparing orders.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dispatcher
Lydia Security Monitoring
Lewisville, TX
01.2023 - 07.2025
- Coordinated emergency response communications between monitoring team and clients.
- Managed dispatch of security personnel to incidents based on critical prioritization.
- Utilized incident tracking software to document and resolve client concerns effectively.
- Maintained accurate records of service calls and incident reports for quality assurance.
- Collaborated with law enforcement to ensure swift resolution of security breaches.
- Implemented process improvements that reduced response times during high-volume events.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
General Manager
Arby’s
Garland, TX
10.2020 - 08.2022
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Developed and implemented strategies to enhance customer satisfaction and drive sales growth.
- Managed inventory levels and optimized supply chain processes for efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Established budgets and monitored financial performance against targets.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Little Elm Highschool
Little Elm, TX05.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Wingstop Restaurant
07.2025 - Current
Dispatcher
Lydia Security Monitoring
01.2023 - 07.2025
General Manager
Arby’s
10.2020 - 08.2022
High School Diploma -
Little Elm Highschool