Mary Kate Adams
Hendrick Automotive Group
Columbia,SC
1
Certification
6
years of professional experience
Professional automotive sales leader with experience in managing pre-owned vehicle departments. Proven track record in driving sales growth, enhancing customer satisfaction, and optimizing inventory management. Strong focus on fostering team collaboration, adapting to dynamic market conditions, and delivering consistent results. Skilled in negotiation, customer relationship management, and strategic planning.
Work History
Used Car Sales Manager
5 Months- Led daily operations of the used vehicle department, managing sales consultants and driving performance to achieve monthly sales, gross profit, and customer satisfaction objectives.
- Appraised trade-ins and acquired inventory through auctions, customer purchases, and dealer trades to maintain a competitive inventory mix.
- Managed inventory aging, pricing, merchandising, and reconditioning processes to ensure optimal turn rates and profitability.
- Trained, coached, and developed sales staff on product knowledge, negotiation techniques, customer experience, and closing strategies.
- Reviewed deals for structure, profitability, and lender compliance while ensuring adherence to company policies and regulatory requirements.
- Built and maintained strong customer relationships, resolving escalated concerns and ensuring high CSI (Customer Satisfaction Index) scores.
- Analyzed market trends and competitor pricing to position inventory effectively and maximize sales opportunities.
Finance Manager
7 Months- Average $2,536 per copy with a 76% penetration rate
- Guided customers through financing and leasing options while ensuring compliance with federal, state, and lender regulations.
- Structured financing solutions by partnering with multiple lending institutions to secure competitive approvals.
- Presented and sold vehicle protection products, extended service contracts, GAP coverage, and maintenance plans to meet customer needs.
- Maintained high levels of customer satisfaction by clearly explaining financing terms, contracts, and product benefits.
- Ensured accurate completion of all deal paperwork and funding requirements while maintaining compliance with dealership and legal standards.
- Worked closely with sales, accounting, and lender partners to expedite funding and vehicle delivery.
- Consistently achieved finance product penetration and profitability goals while maintaining ethical sales practices.
Manager in Training
1 Year 9 Months- Developed and implemented process improvements.
- Oversaw daily operations, ensuring alignment with company policies and procedures for optimal performance.
- Mentored junior staff, fostering skill development and enhancing team productivity in a fast-paced environment.
Accounts Processor
5 Months- Process accounts receivable and payable transactions, ensuring accuracy and timeliness.
- Verify and reconcile discrepancies in financial data, promptly addressing any issues.
- Maintain proper documentation and filing of financial records.
- Collaborate with vendors and clients to resolve billing
- Prepare and distribute financial reports to management for review.
- Assist in budgeting and forecasting processes as needed.
Automotive Sales Consultant
2 Years 11 Months- Fostered strong customer relationships through personalized service and follow-up communications.
- Guided customers in vehicle selection, highlighting features and benefits of various models.
- Follow up with customers post-sale to ensure satisfaction and address any concerns.
- Negotiate pricing and financing options to reach a mutually beneficial agreement for both the customer and the dealership.
- Provide personalized vehicle recommendations based on customer requirements and preferences.
Education
Associate in Science (AS) - Criminal Justice
High school diploma
Skills
Sales
Leadership
Customer service
Customer relationship management
Organizational skills
CRM Software
Negotiation
Microsoft
Communication skills
Problem Solving
Attention to Detail
Management
Certification
- AFIP June 2026 to June 2029
Timeline
Used Car Sales Manager
Hendrick Automotive Group
03.2026 - CurrentRead More
Finance Manager
Hendrick Automotive Group
08.2025 - 03.2026Read More
Manager in Training
Hendrick Automotive Group
10.2023 - 07.2025Read More
Accounts Processor
Better Collision Center
04.2023 - 09.2023Read More
Automotive Sales Consultant
Crews Chevrolet
05.2020 - 04.2023Read More
Trident Technical College
Associate in Science (AS) from Criminal Justice
Read More
Berkeley High School
High school diploma
Read More
Awards
Dale Carnegie Skills for Success, November 2022, In this course I cultivated various methods to build greater self-confidence; strengthen people skills; enhance communication skills; develop leadership skills; and reduce stress and improve attitudes in the workplace and personal life.
Links
https://www.linkedin.com/in/mary-kate-adams-b70a051a?utm_source=share_via&utm_content=profile&utm_medium=member_ios