Marykay Morrow
Holland,PA
Summary
Dynamic Patient Coordinator with a proven track record at Newtown Dental Arts, excelling in electronic records management and patient care. Skilled in fostering communication between patients and healthcare providers, ensuring seamless scheduling and insurance verification. Committed to enhancing patient experiences through exceptional service and resource management.
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Newtown Dental Arts
09.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
Dental Receptionist
Tyma Trachtenberg Dental
08.2021 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided excellent customer service to create positive experiences and build patient trust.
Special Education Liaison
The Bridge School
08.2012 - 10.2019
- Collaborated with families to provide resources for children outside of school district.
- Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.
- Maintained contact with parents to address concerns and needs of children.
- Collaborated with teachers, therapists and students clinical treatment teams to conduct behavioral assessments and intervention plans for students.
- Interpreted and analyzed academic data to maintain student development and retention.
Education
Bachelor of Arts - Elementary Education
La Salle University
Philadelphia, PABachelor of Arts - Special Education
La Salle University
Philadelphia, PASkills
- Office administration
- Electronic records management
- Patient care and education
- Resource management
Timeline
Patient Coordinator
Newtown Dental Arts
09.2023 - Current
Dental Receptionist
Tyma Trachtenberg Dental
08.2021 - 08.2023
Special Education Liaison
The Bridge School
08.2012 - 10.2019
Bachelor of Arts - Elementary Education
La Salle University
Bachelor of Arts - Special Education
La Salle University
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