Maryl Faust
Smithville,MO
Summary
Proven track record in enhancing customer loyalty and satisfaction at First American Title Insurance Co through expert problem-solving and active listening. Demonstrated ability to manage high-stress situations with professionalism, leading to positive outcomes. Skilled in customer service and critical thinking, significantly improving client-company relations.
Overview
27
27
years of professional experience
Work History
Cashier
Price Chopper
Smithville, MO
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Wagon Train Track and Feed
Orange, CA
06.2017 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Representative
First American Title Insurance Co
Irvine, CA
12.1997 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
General Education - Nursing
Fullerton College
Fullerton, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Cashier
Price Chopper
09.2022 - Current
Customer Service Cashier
Wagon Train Track and Feed
06.2017 - 05.2020
Customer Service Representative
First American Title Insurance Co
12.1997 - 04.2017
General Education - Nursing
Fullerton College