Mary Lorraine Nieto

• Assist customers with product selection and inquiries to enhance shopping experience.
• Maintain visual merchandising standards to promote brand image and drive sales.
• Execute daily inventory management tasks to ensure product availability and organization.
• Collaborated with team members to achieve sales targets through effective communication.
• Provided hands-on support during promotional events, driving customer engagement and participation.
• Organize shelves and fixtures to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Manage returns, exchanges and refunds in accordance with store policy.
• Replenish shelves to maintain product availability and store appearance.
• Increase sales revenue by building strong rapport and loyalty with customers and recommending appropriate products based on their needs for a more personalized shopping experience.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

• Assisted in daily store operations, ensuring a welcoming environment for customers.
• Maintained inventory levels through regular stock assessments and timely replenishment of merchandise.
• Executed visual merchandising standards to enhance product presentation and drive sales.
• Handled cash register transactions accurately, balancing cash drawers at opening and closing shift.
• Monitored compliance with company policies to maintain operational standards and safety protocols.
• Implemented store promotions effectively, increasing customer engagement and foot traffic.
• Assisted with team responsibilities by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
• Collaborated with the management team on implementing strategies to achieve store's daily and monthly sales targets.
• Contributed to store sales by providing exceptional customer service, product knowledge, upselling and cross-selling.
• Enhanced store security by following all opening and closing procedures.
• Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
• Mentored new sales associates to contribute to store's positive culture.

• Supervised daily store operations, ensuring high level of customer service and operational efficiency.
• Managed inventory levels, performing regular stock checks and restocking as needed.
• Implemented visual merchandising strategies to enhance product displays and maximize sales potential.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Maintained focus during busy times and delegated tasks to employees to keep operations running smoothly.
• Processed transactions accurately while maintaining a high level of customer satisfaction.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall customer satisfaction.
• Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.

Bachelor of Science in Criminal Justice