MaryLou Beman
Lyons
Summary
Dedicated professional with extensive experience in customer service and inventory management. Known for implementing effective operational strategies and training programs, enhancing service quality and efficiency across teams.
Overview
10
10
years of professional experience
Work History
Cashier
Dollar General
Clyde
06.2024 - 08.2025
- Processed customer transactions efficiently at the checkout counter.
- Maintained a clean and organized store environment for easy navigation.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and digital payments accurately during transactions.
- Restocked shelves with merchandise to ensure product availability.
- Provided friendly and helpful service to enhance customer satisfaction.
- Collaborated with team members to manage inventory effectively.
- Trained new cashiers on store policies and operational procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Assistant Manager
Dollar Tree
Newark
06.2021 - 08.2025
- Assisted in managing daily store operations and staff scheduling.
- Oversaw inventory management and ensured stock levels met customer demands.
- Trained new employees on company policies and customer service standards to ensure consistent service quality.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Collaborated with team members to improve store processes and efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted routine audits to maintain compliance with safety standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks and monitored project personnel performance.
- Conducted regular one-on-one meetings with employees to discuss performance, set priorities, and deliver constructive feedback.
Assistant Manager
Real Deal
Lyons
04.2018 - 06.2023
- Managed daily store operations and staff scheduling to ensure smooth workflow.
- Trained new employees on customer service standards and store policies to enhance service quality.
- Implemented loss prevention strategies to protect store assets.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with team members to maintain a clean and safe environment.
- Monitored cash register operations and ensured accurate transactions.
- Coordinated promotional displays to enhance product visibility and sales.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated training sessions for new hires to accelerate their integration into the workplace.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Bartender
VFW
Lyons
08.2015 - 10.2022
- Prepared and served beverages to patrons in a friendly environment.
- Maintained cleanliness of bar area and equipment to ensure safety standards.
- Managed inventory of supplies, restocking as needed for smooth operations.
- Assisted customers with drink selections, enhancing their overall experience.
- Collaborated with kitchen staff to coordinate food and drink orders effectively.
- Handled cash transactions accurately, ensuring proper cash management practices.
- Engaged with community members, fostering a welcoming atmosphere at the VFW.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Head Bartender
American Legion
Lyons
08.2015 - 10.2020
- Managed bar operations and ensured smooth service during high-volume events.
- Trained and mentored junior bartenders on drink preparation and customer service, enhancing team skills and service quality.
- Maintained inventory levels and ordered supplies to ensure bar readiness.
- Implemented health and safety standards to comply with local regulations.
- Developed strong relationships with patrons, creating a welcoming environment that encouraged repeat visits.
- Collaborated with event coordinators to execute special functions seamlessly.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
- Collected and organized daily cash totals and tips for accurate reporting.
- Ensured that all liquor laws were followed during service hours.
- Ensured patrons met legal drinking age requirements by checking identification.
- Coordinated special events to attract customers and increase bar revenue.
- Ordered necessary supplies such as glassware and garnishes.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Ensured accurate cash handling procedures were followed at all times.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Education
Associate of Science - Liberal Arts And Sciences
FLCC
Canandaigua, NY06-2000
Skills
- Customer service
- Cash handling
- Inventory management
- POS system operation
- Visual merchandising
- Staff training
- Team collaboration
- Conflict resolution
Timeline
Cashier
Dollar General
06.2024 - 08.2025
Assistant Manager
Dollar Tree
06.2021 - 08.2025
Assistant Manager
Real Deal
04.2018 - 06.2023
Bartender
VFW
08.2015 - 10.2022
Head Bartender
American Legion
08.2015 - 10.2020
Associate of Science - Liberal Arts And Sciences
FLCC