Mary Dubranski
Scranton,Pennsylvania
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
AutoZone
Pittston, Pennsylvania
08.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Outside Sales Representative
DW Richards Sons, Inc
Moosic, Pennsylvania
10.2014 - 08.2023
- Responded promptly to customer inquiries via phone or email.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Managed accounts by providing solutions that best fit the customer's needs.
- Developed and implemented sales strategies to achieve revenue goals.
- Developed and maintained relationships with clients to ensure repeat business.
- Maintained knowledge of current product offerings and pricing structures.
- Conducted presentations and product demonstrations to potential clients.
- Created customized presentations for prospective clients based on their needs.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Attended industry trade shows to promote company products and services.
- Gathered data on competitors' products, prices, and sales techniques.
- Negotiated contracts with customers to close deals in a timely manner.
- Closed product sales to increase revenue and build client loyalty.
- Utilized upselling techniques to maximize revenue.
- Generated sales by prospecting, negotiating contracts and closing.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Seafood Manager
Price Chopper
Dunmore, Pennsylvania
09.2011 - 02.2013
- Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
- Ensured compliance with all food safety regulations and standards.
- Maintained accurate records of seafood inventory and sales.
- Reviewed ordering practices to minimize spoilage and maximize efficiency in use of resources.
- Prepared daily reports outlining stock levels, deliveries, and waste disposal.
- Managed customer complaints regarding product quality or service issues.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Set up displays that showcased the features of various types of seafood items.
- Ordered supplies necessary for daily operations such as gloves, nets, buckets.
- Organized weekly orders from suppliers and managed delivery schedules.
- Conducted regular spot checks on temperature control equipment in refrigerated areas.
- Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
- Monitored quality of fresh and frozen seafood products.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Arby's
Scranton, PA
03.2009 - 03.2010
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Certificate in Microsoft - Information Technology
New Horizons Career Center
Wilkes-Barre, PA06-2013
High School Diploma -
Old Forge High School
Old Forge, PA06-1987
Skills
- Financial Administration
- Supply Chain Management
- Account Management
- Loss Prevention
- Advertising and marketing
- Customer Relationship Management
- Staff Training and Development
- Budgeting and cost control
- Budget Forecasts
- PC Competent
- Financial document control
- Purchasing
- Deadline-oriented
- Matrix Management
Accomplishments
- Three years in a row I was awarded the Million Dollar Club prize from Golbon Marketing Partners while employed by DW Richards.
Certification
- Certified in Microsoft Office.
Timeline
General Manager
AutoZone
08.2023 - Current
Outside Sales Representative
DW Richards Sons, Inc
10.2014 - 08.2023
Seafood Manager
Price Chopper
09.2011 - 02.2013
Assistant Manager
Arby's
03.2009 - 03.2010
Certificate in Microsoft - Information Technology
New Horizons Career Center
High School Diploma -
Old Forge High School