Marylou Muccino
North Scituate,RI
Summary
Retired dedicated Emergency Room Clinical Secretary with expertise in patient confidentiality, healthcare compliance, and clinical documentation. Committed to enhancing patient experiences through streamlined processes and effective communication.
Overview
37
37
years of professional experience
Work History
Emergency Room Clinical Secretary
Miriam Hospital
Providence, RI
06.1987 - 06.2024
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Developed efficient filing systems for patient documentation, improving information retrieval processes.
- Trained new staff on administrative procedures and office protocols to ensure compliance and consistency.
- Streamlined patient check-in processes, reducing wait times and enhancing patient satisfaction.
- Collaborated with multidisciplinary teams to support effective patient care initiatives and workflows.
- Oversaw inventory management of office supplies, ensuring operational efficiency and cost-effectiveness.
- Reduced errors in data entry by implementing a system for double-checking critical information before submission.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Improved interdepartmental collaboration by assisting in the organization of meetings and conferences.
- Promoted a high standard of cleanliness within the clinic, adhering to strict infection control protocols.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
Supervisor of Accounts Receivable
Woman and Infants Hospital
Providence, RI
11.2006 - 03.2018
- Oversaw accounts receivable processes, ensuring timely and accurate billing procedures.
- Implemented process improvements that enhanced cash flow management and reduced outstanding receivables.
- Led training sessions for staff on invoicing systems and compliance standards.
- Managed disputes and collections, fostering positive relationships with patients and insurers.
- Collaborated with cross-functional teams to streamline billing operations and reduce discrepancies.
- Analyzed financial reports to identify trends, facilitating informed decision-making for revenue strategies.
- Developed policies that optimized accounts receivable workflow and improved overall efficiency.
- Mentored junior staff, enhancing team performance through knowledge sharing and support initiatives.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Verified discrepancies and resolved clients' billing issues
- Implemented new collection strategies that led to the recovery of lost revenue.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
Education
High School Diploma -
Bristol High School
Bristol, RI05-1976
Hospitality - Hospitality
Johnson & Wales University
Providence, RI05-2010
Skills
- Office administration
- Patient Confidentiality
- Strong organizational skills
- Professional telephone etiquette
- HIPAA compliance
- Medical terminology
- Clinical support
Languages
Portuguese
Full Professional
Timeline
Supervisor of Accounts Receivable
Woman and Infants Hospital
11.2006 - 03.2018
Emergency Room Clinical Secretary
Miriam Hospital
06.1987 - 06.2024
High School Diploma -
Bristol High School
Hospitality - Hospitality
Johnson & Wales University