Summary
Overview
Work History
Education
Skills
Timeline
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MaryLou Porpora

Spring Hill,FL

Summary

I am seeking a position as a phlebotomist in the health care field. Effective communication in order to focus on callers needs. Managed in coming calls and directed to appropriate personnel. Excelling in inventory control and customer service. Proven ability to enhance workflow efficiency and foster teamwork through effective communication. Recognized for resolving customer issues with empathy, contributing to increased loyalty and a positive experience. Strong work ethic and adaptability in fast-paced environments. '

Overview

26
26
years of professional experience

Work History

Deli Clerk

Publix
07.2011 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Customer Service Representative

Blockbuster Video
01.1999 - 07.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Springstead High School
Spring Hill, FL

Phlebotomy

Wilton Simpson Technical Collage
Brooksville, FL
05-2025

High School Diploma -

American Academy of Pinecreast
Miami, FL
09-2010

Skills

  • Inventory control
  • Charting/ Data
  • Electronic Medical records (ERM)
  • Attention to detail
  • Highly Effective Phone Skills
  • Interactive communication skills
  • Active listening
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Organizational skills
  • Strong work ethic

Timeline

Deli Clerk

Publix
07.2011 - Current

Customer Service Representative

Blockbuster Video
01.1999 - 07.2011

Springstead High School

Phlebotomy

Wilton Simpson Technical Collage

High School Diploma -

American Academy of Pinecreast

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MaryLou Porpora