Maryna Diadyk - Holland
Orlando,FL
Summary
Dynamic professional with extensive experience as General Manager at Ukraine, excelling in operations management and staff development. Proven track record in enhancing team productivity and customer satisfaction through effective leadership and strategic planning. Skilled in budget management and inventory control, fostering a collaborative environment that drives engagement and operational efficiency.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Keys Group
07.2024 - Current
- Coordinated daily operations to enhance service delivery and streamline processes.
- Assisted in employee training programs, fostering skill development and team collaboration.
- Managed customer inquiries, ensuring prompt resolution and satisfaction.
- Developed operational reports to analyze performance metrics and identify improvement areas.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
General Manager
Ukraine
05.2018 - 07.2021
- Directed daily operations to optimize workflow and enhance team productivity.
- Implemented strategic plans to achieve organizational goals and improve service delivery.
- Led cross-functional teams in executing initiatives that increased operational efficiency.
- Developed and maintained performance metrics to track progress and identify areas for improvement.
- Managed budgets effectively, ensuring resource allocation aligned with company objectives.
- Fostered a collaborative work environment, mentoring staff to enhance skills and drive engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Bachelor of Science -
Medical College
Ukraine07-2012
High School Diploma -
Ukraine
Ukraine05-2009
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee scheduling
- Customer relationship management (CRM)
- Staff hiring
- Customer service
- Teamwork and collaboration
- Effective leader
- Customer service management
- Staff training/development
Certification
- Food protection manager, The always food safe company - 2029-12-27
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant General Manager
Keys Group
07.2024 - Current
General Manager
Ukraine
05.2018 - 07.2021
Bachelor of Science -
Medical College
High School Diploma -
Ukraine