Mary Nelvi Aquino
Sparks,NV
Summary
Dynamic and reliable cashier with proven customer service excellence at Walmart. Skilled in cash handling and team collaboration, I consistently maintained a balanced cash drawer while mentoring new employees. My strong work ethic and ability to build customer relationships contributed to a welcoming environment, enhancing overall customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Cashier
Walmart
Reno, NV
03.2024 - Current
- Supported team lead with till management in cash office.
- Assisted in customer service with processing returns and handling claims.
- Assisted in maintaining a clean and organized checkout area.
- Processed customer transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Cashier
McDonald’s
Sparks, NV
06.2024 - 08.2024
- Supported promotional activities by informing customers about current deals and offers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Cleaned the front lobby
- Assisted the kitchen packing orders for the drive thru when not busy inside
Education
Bachelor of Science - Sports Journalism
University of Nevada, Reno
Reno, NVSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Cashier
McDonald’s
06.2024 - 08.2024
Cashier
Walmart
03.2024 - Current
Bachelor of Science - Sports Journalism
University of Nevada, Reno