Mary Pickett
Cincinnati,OH
Summary
Compassionate Case Manager experienced in working with disadvantaged participants. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
CCMEP Case Manager
Urban League Of Greater Southwestern Ohio
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
EDUCATION SUPERVISOR
Santa Maria Community Services
08.2022 - 04.2024
- Evaluate programs and monitor implementation and compliance with regulations to achieve objectives
- Design or use assessments to monitor student learning outcomes
- Train staff on using the new company-wide database, Prolocity Salesforce
- Maintain program files, records, databases, and websites to gather research and prepare and submit report findings
- Secure funding for nonprofit organizations by writing compelling grant proposals.
WORKFORCE COACH
Santa Maria Community Services
02.2022 - 08.2022
- Assessed the needs of each client and recommended appropriate services and resources
- Maintained high client confidentiality, following strict guidelines and recommendations
- Developed individual plans for self-sufficiency
- Documented all communication with applicants and input information into the system using ARIES and Salesforce
- Helped 45 participants in reaching goals of self-sufficiency.
EDUCATION INSTRUCTOR
Santa Maria Community Services
09.2019 - 02.2022
- Facilitated online and hands-on education for over 30 students to promote effective tailored learning
- Administered skills assessments such as TABE and Locator to uncover performance gaps
- Prepared individualized lesson plans for students of different stages of life and education progress to obtain their High School Equivalency
- Utilized Microsoft Office Products, such as Word, Excel, and Teams, to keep track of students' attendance in class, communicate with the LCW team, and create worksheets for students as needed
- Used LISC Salesforce and OWCMS to log case notes for participants who attended class or were contacted.
Education
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Newport, KY05.2019
Skills
- Skilled community-based case manager
- Attention to Detail
- Flexible and Adaptable
- Interpersonal Communication
- Self-Motivated
- Excellent Communication
- Case Management
- Organization and Multitasking
- Problem-Solving
- Documentation And Reporting
- Social Work
Certification
- LISC Financial Coaching
- Certified Child Passenger Safety Technician, 07/03/22-07/02/24
- The Nonprofit Leadership Institute of Greater Cincinnati ADVANCE Program Graduate
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPersonal development programsTimeline
CCMEP Case Manager
Urban League Of Greater Southwestern Ohio
04.2024 - Current
EDUCATION SUPERVISOR
Santa Maria Community Services
08.2022 - 04.2024
WORKFORCE COACH
Santa Maria Community Services
02.2022 - 08.2022
EDUCATION INSTRUCTOR
Santa Maria Community Services
09.2019 - 02.2022
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
- LISC Financial Coaching
- Certified Child Passenger Safety Technician, 07/03/22-07/02/24
- The Nonprofit Leadership Institute of Greater Cincinnati ADVANCE Program Graduate
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