Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marzah Samuels

Atlanta,GA

Summary

Proven ability to enhance customer satisfaction and streamline the check-in process, as demonstrated at Dunwoody Orthopedics and Essingnton Family Dental Care. Skilled in appointment scheduling and time management, with a knack for maintaining professionalism and warmth in high-volume settings. Excellently balances telephone etiquette and team collaboration, significantly improving office efficiency.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Dunwoody Orthopedics
10.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Dental Receptionist

Essington Family Dental Care
02.2021 - 09.2023
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

High School Diploma -

Martin Luther King- Jr. High School
Lithonia, GA
05.2018

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling

Timeline

Front Desk Receptionist

Dunwoody Orthopedics
10.2023 - 04.2024

Dental Receptionist

Essington Family Dental Care
02.2021 - 09.2023

High School Diploma -

Martin Luther King- Jr. High School

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Marzah Samuels