Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Cashier

Marzhea Matthews

Washington,DC

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Cashier

Ella ray
District Heights, MD
10.2022 - 09.2024
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Processed payments using POS system and accepted cash, credit cards, and checks.
  • Balanced cash drawers at the beginning and end of shifts.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Stocked shelves with merchandise and ensured all products were properly labeled.
  • Provided excellent customer service by addressing customer inquiries promptly and efficiently.
  • Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
  • Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
  • Ensured compliance with health codes regulations while serving food items to customers.
  • Assisted other employees in completing tasks when needed or requested by supervisor.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Checked expiration dates on food products before stocking shelves or selling them to customers.
  • Answered phone calls to assist customers with questions and orders.

Point of Sale Associate

Last Stop
District Heights, MD
03.2022 - 06.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.

Education

High School Diploma -

NON-Transitional Program
9400 Surratts Road
05-2024

Skills

  • Cash Handling
  • POS Systems
  • Returns processing
  • Payment Processing
  • ID Verification
  • Payment Collection
  • Product restocking
  • Cash Register Operation
  • Customer Service
  • Order Taking
  • Money Handling
  • Cleaning and sanitizing
  • Purchase assistance
  • Refunds and exchanges
  • Issue Resolution
  • Refund handling
  • Currency counting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

Ella ray
10.2022 - 09.2024

Point of Sale Associate

Last Stop
03.2022 - 06.2022

High School Diploma -

NON-Transitional Program
Marzhea Matthews