Mason Ayala
Rolling Meadows,IL
Summary
Dynamic Sales Associate at Champs Sports with a proven track record in customer service and visual merchandising. Skilled in utilizing point-of-sale systems to enhance sales performance and foster team collaboration. Recognized for building strong customer relationships and effectively managing inventory to drive sales growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Champs Sports
Schaumburg, IL
08.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Maintained records related to sales for store management.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Assessed customer needs to provide assistance and information on product features.
- Organized stockroom shelves according to size, color or style.
- Recommended, selected and located merchandise based on customer desires.
- Conducted product demonstrations to highlight features and benefits.
- Used technology resources to assist customers in locating and selecting items.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Tracked sales performance metrics to identify trends in market place.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Recognized by management for providing exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed trusting relationships with customers by making personal connections.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Harry D. Jacobs High School
Algonquin, IL05-2024
Skills
- Customer service
- Sales processing
- Visual merchandising
- Inventory management
- Point-of-sale systems
- Team collaboration
- Merchandising
Affiliations
- Going to the gym
- Reading
- Playing Lacrosse
Accomplishments
- Most improved player
Certification
- In the process of acquiring my real estate license
Languages
English
Professional
References
References available upon request.
Timeline
Sales Associate
Champs Sports
08.2024 - Current
High School Diploma -
Harry D. Jacobs High School