Mason Backus
Glendale,AZ
Overview
5
5
years of professional experience
Work History
Systems Administrator
Cook Law Office
Tempe, AZ
03.2025 - Current
- Performed remote desktop support via phone or other remote access tools.
- Installed and configured software applications on user workstations.
- Supported hardware troubleshooting and repairs for office equipment.
- Created user accounts and managed access rights for users.
- Configured and maintained system hardware, software and network components.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Oversaw storage management, data migration, backups and drive replacements.
- Set up, optimized, and managed network equipment.
- Consulted users to determine areas in need of improvement.
Service Administrator
Van Buick GMC
Scottsdale, AZ
10.2024 - 04.2025
- Managed client communications and appointment scheduling for efficient service delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Car Technician
Van Buick GMC
Scottsdale, AZ
06.2021 - 11.2024
- Diagnosed vehicle issues using computerized diagnostic tools and testing equipment.
- Updated service records accurately after completing maintenance or repairs.
- Tested engine performance and emissions levels using diagnostic equipment.
- Rebuilt engines from scratch after disassembling them completely down to the block level.
Process Assistant
Amazon
Phoenix, AZ
06.2020 - 05.2021
- Supported daily operations by coordinating workflow and resource allocation.
- Assisted in training new team members on process standards and safety protocols.
- Collaborated with cross-functional teams to resolve operational challenges.
- Monitored inventory levels and ensured timely restocking of supplies.
- Implemented process improvements to enhance efficiency and reduce waste.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ05-2028
High School Diploma -
Ironwood Highschool
Glendale05-2020
Skills
- Network troubleshooting
- Hardware maintenance
- Customer service
- Data management
- Software installation
- Process improvement
Timeline
Systems Administrator
Cook Law Office
03.2025 - Current
Service Administrator
Van Buick GMC
10.2024 - 04.2025
Car Technician
Van Buick GMC
06.2021 - 11.2024
Process Assistant
Amazon
06.2020 - 05.2021
Bachelor of Science - Information Technology
Grand Canyon University
High School Diploma -
Ironwood Highschool