Mason Faulkner
Hurricane ,WV
Summary
Dynamic business owner with a proven track record in small business operations at Self Employed Services. Expert in financial reporting and customer relations, driving client retention through effective communication and quality assurance. Achieved operational efficiency improvements, enhancing service delivery and client satisfaction while managing personnel and negotiating contracts successfully.
Results-driven lawn care professional prepared to lead and grow successful business. Proven experience in landscape maintenance, customer relationship management, and business operations. Strong focus on team collaboration and meeting client needs. Dependable, adaptable, and skilled in problem-solving and project management.
Overview
6
6
years of professional experience
Work History
Business Owner/Operator
Self Employed Services
Hurricane, WV
05.2020 - Current
- Directed daily operations by aligning scheduling, service delivery, and workflow priorities.
- Strengthened client relationships by resolving concerns and supporting repeat business
- Consulted with customers to identify needs and present optimal solutions.
- Maintained strong customer communication to develop rapport and support ongoing relationships.
- Directed lawn maintenance schedules, coordinating mowing, edging, trimming, and seasonal cleanup services.
- Oversaw equipment maintenance, ensuring mowers, trimmers, and hand tools remained safe and operational.
- Developed pricing strategies, balancing labor, fuel, materials, and profit targets for competitive bids.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cut trees and shrubs to shape and maintain landscape.
- Removed debris and waste from outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Prepared concrete forms, reinforcement, and site materials for pours.
- Placed, leveled, and finished concrete surfaces to project specifications.
- Measured and cut lumber using saws, squares, and levels for accurate fit.
- Installed sheathing, joists, and headers while maintaining structural alignment.
- Reinforced framing layouts to meet building codes and inspection requirements.
- Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
- Operated heavy equipment to move materials, support site preparation, and maintain workflow efficiency.
- Inspected machinery before use, identifying mechanical issues and reporting maintenance needs promptly.
- Loaded and unloaded materials carefully, maintaining accuracy and preventing damage during transport.
- Adjusted equipment settings to support grading, excavation, and precise task execution.
- Operated range of heavy equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Increased equipment efficiency by performing regular maintenance and timely repairs.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
Education
Home Schooled
HurricaneSkills
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Contract negotiation
- Operations management
- Customer relations
- Quality assurance
- Work Planning and Prioritization
- Customer service
- Attention to detail
- Driven and determined
- Negotiation and persuasion
- Teamwork and collaboration
- Using hand tools
- Reliable and dependable
- Reliability
Timeline
Business Owner/Operator
Self Employed Services
05.2020 - Current
Home Schooled