Mason Felps
Twin Falls,ID
Summary
My desire to build and encourage my team are what define me as a co-worker. I want to ensure that my team and the people we interact with are always having the best experience. The interactions I have with my community should always be a highlight for them. They should leave having felt that all their needs were met if not exceeded.
Overview
2026
2026
years of professional experience
Work History
Shift Lead
Mr. Wash
Twin Falls
- Supervised team members to ensure adherence to operational standards and quality control protocols.
- Coordinated workflow between departments to optimize efficiency and reduce service time.
- Trained new staff on equipment operation, safety procedures, and customer service techniques.
- Resolved customer inquiries and complaints promptly, fostering a positive experience and repeat business.
- Completed store opening and closing procedures and balanced tills.
Youth Advocate
Safe House/Twin Falls County
Twin Falls, ID
04.2024 - 11.2025
- Supported youth in navigating educational resources and community services.
- Assisted in developing outreach programs to engage at-risk populations.
- Facilitated workshops on life skills and personal development for participants.
- Collaborated with local organizations to coordinate events for youth engagement.
- Engaged with families to foster communication and support for youth needs.
- Conducted needs assessments to identify gaps in services for young people.
- Participated in team meetings to discuss strategies for improving youth advocacy efforts.
Education
High School Diploma -
Canyon Ridge
Twin Falls, IDSkills
- Customer service focus
- Guest service
- Team motivation
- Employee training
- Conflict resolution
- Performance improvement
- Crew coordination
- Quality control
- Conflict management
- Relationship management
Timeline
Youth Advocate
Safe House/Twin Falls County
04.2024 - 11.2025
Shift Lead
Mr. Wash
High School Diploma -
Canyon Ridge