Mason Herode
Owensboro,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
Beaver Dam, KY
08.2023 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
Front Desk Agent
Fairfield Inn Marriott
Owensboro, KY
03.2021 - 08.2023
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Call Center Representative
StarTek
Tell City, IN
02.2019 - 10.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Bachelor of Science - Business Administration
DeVry University
Villa Park, IL06-2028
High School Diploma -
Hancock County High School
Lewisport, KY05-2013
Skills
- Shift Scheduling
- Customer Service Management
- Operations Management
- Retail Inventory Management
- Payroll Management
- POS Systems
- Store opening and closing procedures
- Vendor Management
- Friendly and Positive
- Customer Service
- Bank and Safe Deposits
- Cash Management
- Accurate Cash Handling
Accomplishments
- Deans list
References
References available upon request.
Timeline
Store Manager
Dollar General
08.2023 - 05.2024
Front Desk Agent
Fairfield Inn Marriott
03.2021 - 08.2023
Call Center Representative
StarTek
02.2019 - 10.2019
Bachelor of Science - Business Administration
DeVry University
High School Diploma -
Hancock County High School