Mason Kalik
San Francisco,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record in beverage and food preparation, management, and guest engagement. Leading to increased repeat business. Adept at training staff and optimizing service protocols to enhance guest satisfaction in high-volume dining environments.
Overview
13
13
years of professional experience
Work History
Server
Lily
San Francisco, CA
10.2022 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Efficiently managed multiple tables, balancing customer needs and restaurant flow.
- Collaborated with kitchen staff to ensure timely delivery of orders and accuracy.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Head Bartender
Bella Trattoria
San Francisco, CA
07.2021 - 11.2022
- Led cocktail menu development, enhancing customer experience and driving repeat business.
- Trained and mentored junior bartenders, fostering a knowledgeable and efficient team environment.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented new service protocols, increasing order accuracy and improving guest satisfaction.
- Interfaced with local beverage representatives to discover new products that fit our concept.
- Crafted beverages for all bar and restaurant patrons, while providing food service for the bar.
Server/ Manager
Giorgio's Pizza
San Francisco, CA
11.2018 - 12.2021
- Supervised daily operations, ensuring efficient service, customer satisfaction and employee wellbeing.
- Trained and mentored new staff on menu items and service standards.
- Coordinated with kitchen staff to streamline order preparation and delivery processes.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
Vendor
Edith's Bakery
Modesto, CA
08.2017 - 12.2018
- Facilitated delivery of baked goods and crafted visually appealing displays to enhance market sales.
- Oversaw transaction processing and inventory management for multiple markets.
- Guided guests in product selection by offering samples and thorough descriptions to determine their needs.
- Cultivated community relationships to enhance customer awareness and retention.
Finish Carpenter
Any Interior Installation
Modesto, CA
05.2017 - 10.2018
- Executed blueprints and technical drawings with exceptional craftsmanship and precision.
- Utilized various power tools safely to create and install custom furniture.
- Executed transportation of large furniture and fixtures, ensuring protection against damage during transit and installation.
- Renovated residences making structural and aesthetic modifications.
- Collaborated with team members and clients to deliver on timeline and quality expectations.
Cook/ Server
Grgich Family Catering
Oakdale, CA
05.2017 - 10.2018
- Prepared and cooked gourmet food for parties ranging from 60-500 guests.
- Transported and maintained all equipment necessary for on-site cooking and prep (i.e. Smokers, Barbeques, Mobile Kitchen Trailer, Banquet Style Service Lines)
- Coordinated with event planners to facilitate smooth, efficient service.
- Maintained high food quality standards to ensure guest satisfaction.
Management Consultant
Ampex Brands (KFC)
St Louis, MO
05.2016 - 03.2017
- Facilitated training sessions for managers on new hiring protocols and inventory tracking systems.
- Provided employee training on adherence to cooking and cleaning standards.
- Optimized scheduling and ordering processes to ensure alignment with labor and food cost targets.
- Cultivated guest relationships by delivering exceptional and attentive service.
- Executed daily deposits of excess funds on-site and ensured accurate financial reconciliation.
Manager
Harman's (KFC and A&W)
Oakdale, CA
05.2013 - 04.2016
- Oversaw hiring and training processes for all restaurant positions.
- Addressed and resolved guest complaints to enhance overall satisfaction.
- Tracked and optimized inventory usage.
- Provided all legally required breaks and ensured a safe workplace.
- Developed employee schedules that balanced individual needs with operational requirements.
- Monitored and managed accounting processes to ensure accurate tracking of profit and loss throughout the year.
- Enforced food safety standards in all areas of the restaurant.
Education
High School Diploma -
Oakdale High Scool
Oakdale, CA05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Safe food handling
- Guest relations management
- Beverage preparation
Timeline
Server
Lily
10.2022 - Current
Head Bartender
Bella Trattoria
07.2021 - 11.2022
Server/ Manager
Giorgio's Pizza
11.2018 - 12.2021
Vendor
Edith's Bakery
08.2017 - 12.2018
Finish Carpenter
Any Interior Installation
05.2017 - 10.2018
Cook/ Server
Grgich Family Catering
05.2017 - 10.2018
Management Consultant
Ampex Brands (KFC)
05.2016 - 03.2017
Manager
Harman's (KFC and A&W)
05.2013 - 04.2016
High School Diploma -
Oakdale High Scool