Mason Lilly
Oklahoma City,OK
Summary
A highly educated and reliable Operations Manager with over 15 years of leadership and management experience, along with an impressive full-staffing background to follow. I focus on maximizing profits through process improvement, providing legendary customer service, and utilizing impeccable communication to set and clarify expectations. Through coaching and mentoring, I am able to effectively motivate and inspire a team of highly driven individuals, keeping quality, process, and lean initiatives at our core.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
Oklahoma City, Oklahoma
08.2008 - 05.2022
- Responsible for opening a brand new store; interviewing, hiring, training, developing, promoting 35+ employees in 60 days. Through anticipating employee plans, maintained a bench hired and trained for the inevitable need to transfer or terminate.
- Consistently evaluated performance, provided feedback, and held all employees/supervisors accountable for their roles and routines.
- Developed schedules for 35+ employees three weeks in advanced to support work life balance.
- Leveraged operations and area managers to collectively source and nurture ideas and improvement plans.
- Maintained store cleanliness, consistently passing 3rd party audits and health department inspections.
- Ability to adjust priorities in fast-paced stressful situations.
Production Manager
Advantage Roofing
Oklahoma City, Oklahoma
05.2022 - 02.2025
- Rapidly promoted 3x in 6 months to head of production.
- Responsible for quality outcomes, customer experience, and successful operations with cost control mechanisms a daily focus.
- Regularly lifted over 50 pounds, bending low and high, long hours on feet, as well as operated heavy machinery.
- Proactively worked with and took steps to ensure all best practices are being used in all departments; HR, IT, finance, facilities, etc.
- Able to work in low light, loud and distracting situations.
- Lead project managers with integrity and purpose, building trust, respect, and fostering high morale..
- Organized and scheduled all jobs, ordered materials and equipment, communicating schedule to customers.
Operations Manager
Dream Team Roofing
Moore, OK
02.2025 - Current
- Proactively managed all operations of the company, developing protocols, systems and metrics to measure performance.
- Lead project managers with integrity and purpose, building trust, respect, and fostering high morale.
- Maintained cleanliness standards at office, in warehouse and on jobsites.
- Quick and accurate communication critical for successful operations.
- Organized and scheduled all jobs, ordering materials and equipment, communicating schedule to company and customers.
Education
Master of Arts - Sociology
San Francisco State University
San Francisco, CA05-2018
Bachelor of Science - Multidisciplinary
University of Oklahoma
Norman, OK05-2014
Skills
- Communication
- Leadership
- Management
- Organization
- Process Improvement
- Cost Control
- Restaurant Experience
- Full-Staffing
- Interviewing
- Training & Development
Timeline
Operations Manager
Dream Team Roofing
02.2025 - Current
Production Manager
Advantage Roofing
05.2022 - 02.2025
Store Manager
Starbucks
08.2008 - 05.2022
Master of Arts - Sociology
San Francisco State University
Bachelor of Science - Multidisciplinary
University of Oklahoma