Mason Medley
Grove City,OH
Summary
Experienced and results focused management professional with over 8 years of hands on leadership in the retail and food service industry. Proven expertise in operational excellence, team development, and strategic prioritization and planning, with a strong focus on customer satisfaction and business growth. Adept at leading diverse teams and implementing innovative solutions to drive performance. Seeking a Management position to leverage skills and experiences in a new and challenging environment.
Overview
11
11
years of professional experience
Work History
Manager
Starbucks
08.2019 - Current
- Directed all aspects of a high volume retail store that exceeded 3 million in annual sales. Responsibilities include store operations, staff management, inventory management, and financial performance.
- Achieved a 25% increase in store revenue through implementation of systems designed to increase quality of service, speed of service, and product quality.
- Oversaw training programs that led to a doubling in customer satisfaction scores and a reduction in turnover rate by over 40%.
- Optimized inventory management through the 5S Method, reducing waste and increasing product availability.
- Collaborated with District Managers to ensure store's alignment with Starbucks' Goals and Standards.
Assistant Manager
Starbucks
11.2014 - 07.2019
- Assisted in overseeing daily store operations, including scheduling, team supervision, and store cleanliness.
- Managed a team of 20+ employees with an emphasis on professional development and increased productivity.
- Conducted meetings amongst store leadership and employees to communicate expectations, set goals, and foster a collaborative work environment.
- Promptly resolved customer concerns, enhancing the customer experience, their satisfaction, and brand loyalty.
Community Living Instructor
Candeo
06.2013 - 05.2014
- Developed and implemented individualized support plans tailored to the needs and goals of upwards of 5 individuals with intellectual disabilities and those with brain injuries.
- Provided direct care and support with daily living.
- Coordinated and facilitate activities that promote social, cognitive and behavioral development.
- Maintained accurate and detailed documentation for care provided, progress notes, and incident reports.
Education
Bachelor of Arts - English
Mount Vernon Nazarene University
Mount Vernon, OH05.2013
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Performance Management
- Staff Development
- Performance Evaluations
- Key Performance Indicators
Timeline
Manager
Starbucks
08.2019 - Current
Assistant Manager
Starbucks
11.2014 - 07.2019
Community Living Instructor
Candeo
06.2013 - 05.2014
Bachelor of Arts - English
Mount Vernon Nazarene University