Mason Melton
Knoxville,TN
Summary
Dynamic Sales Associate with a proven track record at Tennessee Sporting Goods, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling accuracy. A reliable team player, committed to achieving sales goals while fostering a welcoming store environment.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tennessee Sporting Goods
01.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Health And Human Performance(Occupational Therapy)
University of Pikeville
Pikeville, KY05-2028
High School Diploma -
Gibbs High School
Corryton, TN05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Professional demeanor
Accomplishments
Sizing young kids with jerseys to find their right size jersey for them!
Languages
English
Full Professional
Interests
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Gym Workouts
Extracurricular activities
- Playing baseball at the University of Pikeville in KY.
- Currently a freshman going into sophomore season.
- Played baseball and basketball in high school
Timeline
Sales Associate
Tennessee Sporting Goods
01.2023 - 08.2024
No Degree - Health And Human Performance(Occupational Therapy)
University of Pikeville
High School Diploma -
Gibbs High School
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