Hi, I’m
Mason Mendoza
Reno,NV
Summary
Dynamic leader with a proven track record in driving performance, employee engagement, and talent development. Expertise in conflict resolution and change leadership, committed to fostering an inclusive workplace culture that enhances productivity and retention.
Overview
10
years of professional experience
Work History
Chewy FulfillmentReno, Nevada
Area Manager
05.2026 - Current
Job overview
- Lead a workforce of 150+ employees within a high-volume fulfillment operation, driving performance, accountability, engagement, and operational excellence.
- Partner with senior leadership to execute workforce strategies that align talent initiatives with business objectives.
- Drive employee retention through consistent coaching, development planning, performance conversations, and recognition programs.
- Coach and develop front-line leaders on performance management, employee engagement, accountability, and leadership effectiveness.
- Foster a positive employee experience through an empathetic leadership approach focused on trust, inclusion, communication, and development.
- Serve as an initial point of contact for employee relations concerns, facilitating conflict resolution and partnering with HR on complex issues requiring escalation.
- Support change management initiatives by communicating organizational priorities, addressing employee concerns, and promoting team alignment during periods of change.
- Partner cross-functionally with Human Resources, Operations, Learning, and Safety teams to strengthen culture and improve business outcomes.
- Champion an inclusive workplace environment that promotes respect, transparency, and continuous development.
StarbucksReno, Nevada
Store Manager
10.2016 - 05.2026
Job overview
- Managed end-to-end business operations for $4m annual revenue at one location while supporting staffing, labor planning, employee development, and performance management.
- Recruited, interviewed, hired, and developed team members, building talent pipelines to align with operational demands.
- Led district wide performance management discussions, coaching sessions, and corrective action conversations while following company policies and standards.
- Supported employee engagement initiatives, enhancing team morale and accountability, contributing to improved business performance.
- Worked with cross-functional leaders to implement culture improvements and support district-wide talent development.
- Mentored developing leaders and facilitated leadership development programs across multiple locations, strengthening leadership capabilities.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Applied Business & Technology Solutions
Sacramento City CollegeSacramento, CA
Associate of Applied Science from Biology
Skills
- Performance Management
- Employee Engagement & Retention
- Talent Development
- Change Leadership
- Cross-Functional Collaboration
- Conflict Resolution
- Data-Driven Decision Making
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridLocation: Reno, NV
Open to relocation: Yes
Timeline
Area Manager
Chewy Fulfillment
05.2026 - Current
Store Manager
Starbucks
10.2016 - 05.2026
Arizona State University
Bachelor of Arts from Applied Business & Technology Solutions
Sacramento City College
Associate of Applied Science from Biology