Mason M Savoia
Barberton,OH
Summary
Dynamic professional with proven success at Stridelite in customer service and data entry. Proficient in QuickBooks and Microsoft Office Suite, utilizing strong communication skills to enhance client engagement and streamline order processing. Experienced in creating training materials and consistently delivering high-quality results under tight deadlines.
Overview
8
8
years of professional experience
Work History
Customer Service & Sales Representative & Data Entry
StrideLite
08.2023 - Current
- Managed end-to-end order processing, ensuring accurate data entry, timely assembly, and effective customer service/complaint resolution.
- Supported sales representatives by providing order analytics, facilitating customer acquisition, and creating tailored order forms that met client needs.
- Managed logistics operations, overseeing product outsourcing and maintaining document management processes (faxing, scanning, copying).
- Operate and maintain 3D printing hardware and design software.
- Create training literature and multimedia materials for clientele.
Community Reporter
Medina County Gazette
Medina, Ohio
10.2022 - 05.2023
- Researched and delivered weekly articles on countywide events to enhance reader engagement.
- Verified and analyzed information to maintain accuracy under strict daily deadlines.
- Conducted interviews to gather information for news articles and features.
- Researched local events and issues to provide context in reporting.
- Wrote clear, engaging articles for print and online publication.
Product Stock Associate
Walmart
Wadsworth, Ohio
08.2018 - 12.2019
- Created visually appealing merchandising displays to attract customer interest and improve product visibility.
- Delivered exceptional customer service and supported team members to foster a collaborative work environment.
- Stocked shelves efficiently to ensure product availability for customers.
- Organized inventory in designated storage areas for easy access and retrieval.
- Assisted in unloading deliveries and verifying incoming shipments for accuracy.
Education
Bachelor of Arts - Digital Media Production, Journalism, Creative Writing
Ashland University
AshlandSkills
- Customer relationship management
- CRM software
- Email and fax management
- Database management
- QuickBooks and Microsoft Office Suite
- Social media management
- Content editing
- Fast typing (85 wpm)
Websites
Timeline
Customer Service & Sales Representative & Data Entry
StrideLite
08.2023 - Current
Community Reporter
Medina County Gazette
10.2022 - 05.2023
Product Stock Associate
Walmart
08.2018 - 12.2019
Bachelor of Arts - Digital Media Production, Journalism, Creative Writing
Ashland University