Mason Phillips
Fairborn,OH
Summary
Motivated Restaurant Shift Manager with experience in overseeing daily operations, managing staff and ensuring customer satisfaction. Strengths include problem-solving, effective communication and team leadership. Known for improving operational efficiency and creating pleasant dining experiences for guests.
Overview
3
3
years of professional experience
Work History
Restaurant Shift Manager
Dibellas Subs
Fairborn, OH
10.2023 - Current
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled closing procedures including counting money in drawers at end of shift.
Line Cook
Frichs Big Boy
, OH
01.2022 - 09.2023
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Education
High School Diploma -
Fairborn Digital Academy
Fairborn, OH04-2022
Skills
- Customer complaint resolution
- Staff motivation
- Staff training
- Problem-solving abilities
- Relationship building
Affiliations
- Mutiple instruments
- Computers and technology
- Art/Media
References
References available upon request.
Timeline
Restaurant Shift Manager
Dibellas Subs
10.2023 - Current
Line Cook
Frichs Big Boy
01.2022 - 09.2023
High School Diploma -
Fairborn Digital Academy