Mason Ryan
Upland,CA
Summary
Motivated customer service representative with over 10 years of retail experience in fast-paced, team-based environments with 1 year of experience in the auto industry. Driven and proven successful at achieving established deadlines and team goals. Self driven and highly organized individual who prides themselves in providing excellent customer service with great written and verbal communication.
Overview
6
6
years of professional experience
Work History
Territory Manager - Sales and Service
The Wheel Group
Ontario, CA
02.2021 - Current
- Met with existing customers to discuss business needs and recommend solutions to increase sales.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Provided customer service needs while visiting local auto shops and via phone
- Retained excellent client satisfaction ratings through outstanding service delivery.
Store Manager
Lids
Moreno Valley, CA
07.2016 - 02.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Ontario High School
Ontario, CA05.2013
Skills
- Customer Service
- Listening/Understanding Customer Needs
- Deadline Management
- Multitasking and Time Management
- Quality Assurance
- Problem Solving
- Written and Verbal Communication
- Leadership
- Organized
- Detail Oriented
Timeline
Territory Manager - Sales and Service
The Wheel Group
02.2021 - Current
Store Manager
Lids
07.2016 - 02.2021
High School Diploma -
Ontario High School
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