Mason Shriver
Seattle,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Del Taco
06.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
General Manager
Del Taco
03.2023 - 10.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Starbucks Department Manager
Safeway
08.2024 - 03.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
High School Diploma -
Idaho Arts Charter School
Nampa, ID09.2020
Skills
- Staff Supervision
- Expense Control
- Loss Prevention
- Schedule Management
- P&L Management
- Customer Retention
- Training and Coaching
- Staff Training/Development
- Labor Cost Controls
- Effective Leader
Certification
- ServSafe License - November 2023-November 2028
Timeline
Starbucks Department Manager
Safeway
08.2024 - 03.2025
General Manager
Del Taco
03.2023 - 10.2023
Assistant Manager
Del Taco
06.2022 - 03.2023
High School Diploma -
Idaho Arts Charter School
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