Mason Silva
Clovis,CA
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various work operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Store Associate
Tractor Supply Company
01.2019 - 01.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Farmhand
Fresno State Dairy
08.2017 - 01.2020
- Collect milk from campus herd in a way that is safe and healthy for both people and cows.
- Dipped or bathed animals with appropriate applications to control parasite.
Safety Intern
Caro Nut Company
06.2017 - 06.2018
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Animal Care Technician
Hanford Veterinary Hospital
08.2016 - 07.2017
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
Education
B.A. - Organizational Leadership
Arizona State University
Tempe, AZ05.2023
High School -
Lemoore High School
06.2017
Skills
- Cash Handling Expertise
- Operation Monitoring
- Job Assignments
- Train Employees
- Safety Awareness
- Changing Out Tills
- Deposit Verification
- Inspections and Evaluations
- Compliance Issues
- Injury Prevention
- Emergency Action Planning
- Writing
- Microsoft Office
Certification
Microsoft O ce
Awards and Certificates
ASU: To Be Welcoming Course
ASU: Racial Bias Training
Google: Foundations in Project Management
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - Current
Store Associate
Tractor Supply Company
01.2019 - 01.2020
Farmhand
Fresno State Dairy
08.2017 - 01.2020
Safety Intern
Caro Nut Company
06.2017 - 06.2018
Animal Care Technician
Hanford Veterinary Hospital
08.2016 - 07.2017
B.A. - Organizational Leadership
Arizona State University
High School -
Lemoore High School
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