Mason Spice
Lena
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walmart and RiverWood Saloon and Campground. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in Problem Solving and team collaboration, consistently optimizing operations and fostering a welcoming environment.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
Green Bay, WI
07.2025 - 09.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in maintaining clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and mobile payments while ensuring compliance with company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize checkout processes during peak hours.
Campground Manager
RiverWood Saloon and Campground
Oconto, Wi
04.2023 - 10.2023
- Managed daily campground operations, ensuring guest satisfaction and safety protocols were upheld.
- Coordinated reservation system, optimizing occupancy and enhancing the guest experience.
- Maintained clean facilities through regular inspections and adherence to health standards.
- Assisted in organizing recreational activities, promoting community engagement among campers.
- Developed effective communication with guests to address inquiries and resolve issues promptly.
Busser
Cream City Country Club
Oconto, WI
04.2022 - 10.2022
- Assisted servers in delivering food and beverages to enhance guest experience.
- Cleared and reset tables efficiently to maintain a clean dining environment.
- Supported kitchen staff by transporting dishes and utensils between the kitchen and dining area.
- Monitored inventory levels of tableware, linens, and condiments to ensure availability.
Education
Bachelor of Science - Biology
University of Wisconsin, Eau Claire
Eau Claire, WI05.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer relations
- Written and verbal communication
- Complex Problem-solving
- Order packaging
- Conflict resolution
- Cash handling expertise
- Professionalism and courtesy
Timeline
Cashier
Walmart
07.2025 - 09.2025
Campground Manager
RiverWood Saloon and Campground
04.2023 - 10.2023
Busser
Cream City Country Club
04.2022 - 10.2022
Bachelor of Science - Biology
University of Wisconsin, Eau Claire