Mason Swafford
Tulsa,Ok
Overview
18
18
years of professional experience
Work History
Roaster
Topeca Coffee Company
Tulsa, Oklahoma
11.2021 - 03.2024
- Oversaw daily operations on the warehouse floor.
- Daily quality control procedures of roasted products.
- Trained new staff on proper roasting techniques and safety protocols.
- Managed inventory of green coffee beans to support production needs.
- Cleaned and maintained roaster, grinder, and other related equipment.
- Maintained correct settings for temperature, humidity, and pressure during processing to consistently produce high-quality products.
- Created detailed reports outlining data from the roasting process such as time and temperature curves.
Head Barista
The Station Coffee Shop & Bakery
New Orleans, LA
01.2018 - 06.2019
- Provided excellent personal service to maintain customer satisfaction and return business.
- Conveyed accurate and detailed knowledge of products to customers.
- Maintained daily cleanliness throughout the entire shop, with an emphasis on a clean workspace and equipment.
- Trained new baristas on brewing techniques and customer service.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
Barista
Stumptown Coffee Roasters
New Orleans, LA
05.2017 - 06.2018
- Educated customers on standard and specialty coffee beverages.
- Trained new employees on procedures and policies.
- Maintained a calm demeanor and attention to detail in a fast-paced work environment.
- Quickly and accurately handled financial transactions.
- Maintained cleanliness and organization of the coffee preparation area and equipment.
- Operated point-of-sale system to accurately process transactions and manage inventory.
Co-Founder and Assistant Manager
Hodges Bend
Tulsa, Ok
07.2012 - 03.2014
- Provided strong input on design, layout, and construction on site.
- Created a product menu, a rotating specialty coffee program, and custom espresso blends.
- Maintained employee training and scheduling.
- Performed all duties in relation to shop upkeep and maintaining customer satisfaction.
- Developed business strategies to enhance operational efficiency and market reach.
- Established partnerships with local suppliers to improve service delivery.
- Recruited, trained, managed, and evaluated staff.
Front Desk and Sales Rep
Saied Music Company
Tulsa, Ok
01.2006 - 06.2009
- Provided extensive knowledge of all products, working one-on-one with customers on the sales floor.
- Maintained up-to-date information on products sold.
- Engaged customers by providing detailed product demonstrations and information.
- Processed customer orders efficiently through point-of-sale systems and software.
- Resolved customer inquiries and concerns with professionalism and promptness.
- Maintained an organized display of merchandise to enhance the shopping experience.
- Developed key customer relationships to increase sales.
Skills
- Completed Introductory Sommelier Course of The Court Masters Guild of Sommeliers
- Q Grader specialty coffee quality certification
Timeline
Roaster
Topeca Coffee Company
11.2021 - 03.2024
Head Barista
The Station Coffee Shop & Bakery
01.2018 - 06.2019
Barista
Stumptown Coffee Roasters
05.2017 - 06.2018
Co-Founder and Assistant Manager
Hodges Bend
07.2012 - 03.2014
Front Desk and Sales Rep
Saied Music Company
01.2006 - 06.2009