Mason Wiggers
Littleton,CO
Summary
Proven track record in enhancing customer experiences and sales at The Pint Room, showcasing exceptional customer service and upselling skills. Expert in handling high-volume dining with a strong work ethic, leading to significant service quality improvements. Mentored staff, fostering a culture of excellence and guest engagement. Achieved notable revenue growth through innovative promotions and meticulous cash management.
Overview
9
9
years of professional experience
Work History
Server
The Pint Room
10.2020 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated warm relationships with regular customers.
Cashier
Applejack Wine & Spirits
11.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Bar Manager
Jack-N-Grill
10.2015 - 11.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Psychology
Arapahoe Community College
Littleton, COEntrepreneurship
CU Denver School of Business
Denver, COSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Food sales and promotion
Timeline
Server
The Pint Room
10.2020 - 07.2024
Cashier
Applejack Wine & Spirits
11.2019 - 11.2021
Bar Manager
Jack-N-Grill
10.2015 - 11.2017
Psychology
Arapahoe Community College
Entrepreneurship
CU Denver School of Business
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