Mason Wood
Austin,Texas
Summary
Dynamic professional with a background in the hospitality industry, specializing in fine dining and sales at State Farm Insurance. I create strong client relationships, resolve complex issues, and deliver customized solutions to meet diverse needs. Proven track record of thriving in fast-paced environments, utilizing a customer-centric approach to enhance satisfaction and drive success. Committed to exceeding expectations while actively contributing to organizational growth and excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server
Longhorn Steakhouse
02.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order taking and delivery, maintaining accuracy and efficiency during peak hours.
- Trained new staff on restaurant procedures and menu items to ensure consistent service quality.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions effectively.
Sales / Service Team member
State Farm
08.2020 - 01.2026
- Managed customer accounts by processing updates, including address changes and financial audits, ensuring accuracy and efficiency in all records.
- Handled high-volume phone calls, addressing customer needs and providing exceptional service to maintain strong client relationships.
- Assisted clients with Rocket Mortgage applications, providing guidance through the loan process to ensure smooth transactions.
- Responded to inquiries about claims and the claims process, delivering clear, empathetic communication to resolve customer concerns promptly.
Supervisor / Lead server
Pueblo Country Club
05.2021 - 03.2023
- Supervised a team of six servers, providing training and guidance to maintain high service standards and ensure seamless operations.
- Oversaw banquet setup, service, and takedown for events hosting up to 400 guests, ensuring flawless execution and member satisfaction.
- Prepared and served bar drinks, managed bar and dining room breakdowns, and closed the club efficiently at the end of each shift.
- Maintained a clean and organized workspace while upholding club policies and creating a welcoming atmosphere for members and guests.
Server
Park East Steakhouse
01.2019 - 08.2021
- Provided exceptional service by seating guests promptly and ensuring a warm, welcoming dining experience.
- Maintained fine dining standards by setting tables to proper etiquette, creating an elegant and professional atmosphere.
- Delivered attentive table service, including taking orders, serving meals, and anticipating guest needs to enhance satisfaction.
- Assisted with restaurant operations by baking bread, bussing tables, and ensuring cleanliness and efficiency during peak hours.
- Demonstrated teamwork and adaptability by stepping into various roles as needed to support smooth service and guest satisfaction.
Server
Pumphouse Restaurant
09.2016 - 01.2019
- Provided excellent customer service by ensuring guests’ orders were accurate and served to their liking.
- Maintained a clean dining area by promptly bussing tables and rolling silverware.
- Ensured a positive guest experience through attentive and friendly service.
- Collaborated with team members to maintain a fast-paced, customer-focused environment.
Education
High School Diploma -
Industrial High School
Vanderbilt, Texas01.2018
Bachelor of Accounting -
Western Governors University
Salt Lake City, UT12.2027
Skills
- Customer Relationship Management
- Adaptability and Problem-Solving
- Analytical Thinking
- Team Collaboration
- Multitasking
Certification
Life Insurance, Property and Casualty License, Food Handler Certificate, Insurance Producer License
Timeline
Server
Longhorn Steakhouse
02.2023 - Current
Supervisor / Lead server
Pueblo Country Club
05.2021 - 03.2023
Sales / Service Team member
State Farm
08.2020 - 01.2026
Server
Park East Steakhouse
01.2019 - 08.2021
Server
Pumphouse Restaurant
09.2016 - 01.2019
High School Diploma -
Industrial High School
Bachelor of Accounting -
Western Governors University