Massendie Diaby
New York,New York
Summary
Operations professional with 7+ years of experience supporting school operations, compliance, stakeholder communication, procurement, events, and process improvement. Skilled in organizing competing priorities, tracking deadlines, maintaining accurate documentation, and collaborating across teams to solve operational challenges. Recently completed an Office Administration certificate with introductory coursework in project management and advanced technology and seeking to transition into an entry-level project management career through structured, hands-on learning. Proficient in Google Workspace, Microsoft Excel, ChatGPT, Claude AI, CRM platforms, and digital productivity tools.
Overview
8
8
years of professional experience
Work History
Operations Manager
Zeta Charter Schools
New York, NY
02.2024 - Current
- Oversaw day-to-day facilities operations, partnering with vendors and internal teams to prioritize maintenance requests and resolve building issues, ensuring a safe environment for 400+ students and staff.
- Built AI-assisted tracking and auditing workflows using ChatGPT and Claude AI to manage 500+ student health records, reducing audit time by 60% (from 5 to 2 hours) and accelerating identification and follow-up of missing documentation.
- Coordinated student enrollment and community outreach across internal teams and families, supporting 5+ high-priority events and completing compliance documentation 2 weeks ahead of state deadline.
- Processed purchase orders and coordinated with vendors and internal stakeholders to ensure timely delivery of materials and services.
Operations Coordinator
Democracy Prep Charter High School
New York, NY
08.2020 - 07.2023
- Streamlined purchasing and inventory tracking to improve vendor relationships and event logistics.
- Developed training materials and process documentation for teachers on school safety and state testing protocols to ensure 100% compliance with required procedures.
- Presented academic programs and services to prospective families, leading to increased tour participation year over year.
Family Impact Coordinator
Democracy Prep Charter High School
New York, NY
09.2018 - 08.2020
- Managed high-volume family inquiries as primary point of contact, providing solution-oriented support that achieved a 98% satisfaction rating.
- Coordinated educational events and family engagement initiatives, optimizing schedules and transportation logistics for 400+ students annually.
- Coordinated admissions logistics and conducted 10+ campus tours weekly for 50+ visitors bi-weekly, maintaining positive feedback scores above 90%.
Education
Office Administration Certification, , Relevant Coursework: Introduction to Project Management -
Grace Institute
New York, NY05-2026
Bachelor of Arts -
Bryn Mawr College
Bryn Mawr, PASkills
Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office (Excel, Word, PowerPoint), ChatGPT, Claude AI, CRM Systems, Project Support, Task & Timeline Tracking, Process Documentation, Data Tracking & Reporting, Cross-Functional Collaboration, Stakeholder Communication, Process Improvement, Vendor Management, Facilities Management, Event Planning, Procurement, Customer Service, Problem Solving
Timeline
Operations Manager
Zeta Charter Schools
02.2024 - Current
Operations Coordinator
Democracy Prep Charter High School
08.2020 - 07.2023
Family Impact Coordinator
Democracy Prep Charter High School
09.2018 - 08.2020
Office Administration Certification, , Relevant Coursework: Introduction to Project Management -
Grace Institute
Bachelor of Arts -
Bryn Mawr College