Massiel Oliva
Coral Gables,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Cox Automotive
Medley, Fl
02.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Lead Customer Care Specialist
Cox Automotive
Medley, Fl
04.2021 - 02.2024
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Accounting Clerk
Pollack & Rosen P.A
Coral Gables, FL
11.2019 - 04.2021
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Secretary Assistant
Gables Pool & Spa Inc
Miami, FL
05.2017 - 10.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Server/Cater
The Palace Suites
Miami, FL
07.2014 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Academy Completer in Sports Medicine -
John A. Ferguson Senior High School
Miami, FL05.2014
Skills
- Telephone communication
- Accurate Recordkeeping
- Notetaking and documentation
- Team Leadership
- Goal Setting
- Billing systems and software
- Invoice Processing
- Time Management
- Organizational Skills
- Multitasking
- Bilingual in english and spanish
- Strong Work Ethic
- Exceptional customer service
Timeline
Service Coordinator
Cox Automotive
02.2024 - Current
Lead Customer Care Specialist
Cox Automotive
04.2021 - 02.2024
Accounting Clerk
Pollack & Rosen P.A
11.2019 - 04.2021
Secretary Assistant
Gables Pool & Spa Inc
05.2017 - 10.2019
Server/Cater
The Palace Suites
07.2014 - 05.2017
Academy Completer in Sports Medicine -
John A. Ferguson Senior High School