Massoud Arbani
Glendale,CA
Summary
Sales professional with a proven track record at Lexus of Glendale, excelling in client retention and problem-solving. Skilled in achieving sales goals through excellent communication and relationship-building. Expertise in CRM management and guiding customers through financing options, ensuring satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Sales Associate
Lexus of Glendale
Glendale, Ca.
01.2018 - 02.2020
- Greeted customers and identified vehicle needs through attentive, solution-focused conversations.
- Learned product knowledge to explain Lexus features, trims, and technology clearly.
- Updated CRM records accurately to maintain organized lead and contact information.
- Prepared basic sales paperwork and verified details for smooth transaction processing.
- Built relationships with customers to encourage repeat business.
Salesperson
Calstar Motors
Glendale, CA
03.2015 - 01.2018
- Presented vehicle features and benefits to customers, matching options with budget and driving needs.
- Conducted test drives, answered product questions, and guided buyers through purchase decisions.
- Maintained CRM records, tracked leads, and followed up on prospects promptly.
- Prepared sales paperwork accurately, ensuring smooth completion of financing and delivery processes.
- Built repeat business by maintaining strong relationships and providing consistent post-sale support.
Salesperson
Lexus of Glendale
Glendale, CA.
03.2012 - 02.2015
- Assessed customer needs to match Lexus vehicles with lifestyle, budget, and feature preferences.
- Guided buyers through financing, leasing, and protection product options with clear explanations.
- Negotiated sale terms while maintaining dealership standards and customer satisfaction.
- Managed CRM follow-up to maintain prospect engagement and schedule return appointments.
Education
Bachelor of Science - Engineering
Pacific States University
Los Angeles, CA06-1986
Skills
- Problem-solving skills
- Excellent communication skills
- Sales goals attainment
- Client retention strategies
Timeline
Sales Associate
Lexus of Glendale
01.2018 - 02.2020
Salesperson
Calstar Motors
03.2015 - 01.2018
Salesperson
Lexus of Glendale
03.2012 - 02.2015
Bachelor of Science - Engineering
Pacific States University