Masuma Maisha
Queens
Summary
Dynamic Cashier Team Lead with proven expertise in customer service and team leadership honed at Popeyes Louisiana Chicken. Excelled in streamlining shift-change processes, enhancing transaction efficiency, and elevating customer satisfaction. Skilled in cash handling and fostering a positive team. Skilled at solving problems and communication with both customers and workers.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Popeyes Louisiana Chicken
06.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Basic knowledge about computer.
- Good understanding in English, Bengali, Hindi, and Urdu.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma/GED -
Jamaica Learning Centre
Queens, NYSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
Timeline
Cashier Team Lead
Popeyes Louisiana Chicken
06.2023 - Current
High School Diploma/GED -
Jamaica Learning Centre