Masuma Rai
Atlanta,GA
Summary
Dedicated human resource professional with 7+ years of expertise in employee recruitment, training and payroll/benefits management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
10
10
years of professional experience
Work History
SR. HUMAN RESOURCES GENERALIST
Shell TapUp
03.2021 - 01.2023
- Audit, approved and processed multi-state payroll for 260+ employees in ADP WFN
- Development of policies and procedures, including disciplinary and PTO policies
- Coordinated employee performance reviews, ensuring company standards are met
- Investigated and resolved employee complaints and grievances in accordance with company policy and labor laws
- Managed recruitment and onboarding process for new hires
- Main point of contact for employee inquiries related to insurance, pension plan, benefit programs, vacation, sick leave and employee assistance
- Developed, coordinated and presented comprehensive employee training programs.
HUMAN RESOURCES MANAGER
Nuance Communications, Inc
11.2015 - 10.2019
- Managed 3000 remote Production Paid/Hourly Medical Transcriptionist and 40 remote Corporate Managers
- Collaborated with upper management on mergers, acquisitions, RIFs and severance packages
- Monitored and handled employee relation issues involving HIPAA and harassment incidents
- Implemented performance reviews and motivational strategies to elevate HR team results
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Instructed senior leaders on appropriate progressive discipline including corrective steps
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
- Created innovative initiatives to improve employee engagement.
HUMAN RESOURCES GENERALIST
Georgia Banking Company, Inc
11.2014 - 11.2015
- Processed multi-state payroll support for 65+ employees.
- Managed benefits administration.
- Handled new-hire orientation and recruiting tasks.
- Facilitated background check process for new hires.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Processed unemployment claims and acted as company representative at unemployment hearings.
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
CDC, Federal Credit Union
11.2012 - 11.2014
- Processed payroll in Paychex, managed employee records, and facilitated benefit enrollment.
- Managed 401K administration.
- Maintained and scheduled complex calendars.
- Managed employee exit interviews and termination in payroll system.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Business Administration
Georgia Gwinnett College
Project Management
University of Virginia
2015
Skills
- Multi-State Payroll: Paychex, Justworks, ADP
- Slack, GSuite, Zoom, M365, Fireflies ai, Mineral, Bamboo HR
- Process Improvement
- Compensation Structure
- Employee Relations
- Project Management
- Training and Development
- Employee Onboarding
- HRIS Implementation
- Talent Acquisition
- Coordinated Open Enrollment
Timeline
SR. HUMAN RESOURCES GENERALIST
Shell TapUp
03.2021 - 01.2023
HUMAN RESOURCES MANAGER
Nuance Communications, Inc
11.2015 - 10.2019
HUMAN RESOURCES GENERALIST
Georgia Banking Company, Inc
11.2014 - 11.2015
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
CDC, Federal Credit Union
11.2012 - 11.2014
Business Administration
Georgia Gwinnett College
Project Management
University of Virginia
Similar Profiles
Shania RobinsonShania Robinson
Manager at Shell TapUpManager at Shell TapUp
Daimien WigginsDaimien Wiggins
Lead Mobile Service Champion at Shell TapUpLead Mobile Service Champion at Shell TapUp
Jason McCannJason McCann
Area Manager at Shell TapUpArea Manager at Shell TapUp
Raymond ConwayRaymond Conway
Member Services Specialist at Vystar Credit UnionMember Services Specialist at Vystar Credit Union
Jordan AndersonJordan Anderson
Registered Nurse, HRP at Northside Hospital AtlantaRegistered Nurse, HRP at Northside Hospital Atlanta