Mataya Garcia
Cottonwood Heights
Summary
Dynamic professional with extensive experience in customer service and operational efficiency, notably at Hand and Orthopedic Physical Therapy Associates. Proven ability to enhance patient satisfaction through effective scheduling and problem-solving. Skilled in managing inquiries and documentation, demonstrating strong attention to detail and team collaboration to optimize clinic performance.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hand And Orthopedic Physical Therapy Associates
Draper, UT
08.2025 - Current
- Greeted and assisted patients, ensuring a positive first impression of clinic environment.
- Scheduled appointments using electronic health record system to optimize staff efficiency and patient flow.
- Managed phone inquiries, providing accurate information avout services and addressing patient concerns promptly.
- Coordinated patient check-in and check-out processes, enhancing operational efficiency within front desk operations.
- Processed insurance verification and patient documentation, ensuring compliance with regulatory standards.
Customer Service Advocate
Bamboo Insurance
Cottonwood Heights, UT
05.2023 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on operational procedures and customer service best practices for consistent performance.
- Managed a high level of product knowledge to effectively assist customers with their questions and concerns.
- Analyzed customer feedback to identify improvement areas for service delivery.
Debt Collector
Collections Center Inc
Fort Collins, CO
01.2022 - 05.2023
- Managed accounts receivable by contacting clients to facilitate timely debt repayment.
- Negotiated payment plans with clients, ensuring compliance with company policies and legal regulations.
- Conducted regular follow-ups on outstanding debts, maintaining professionalism while encouraging prompt payments.
- Resolved disputes and inquiries from clients regarding their accounts, fostering positive relationships despite challenging circumstances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Installer
Audio Enhancement
Fort Collins, CO
01.2021 - 01.2022
- Installed audio and visual equipment in various environments, ensuring optimal functionality and performance.
- Conducted thorough testing of installed systems to verify quality and adherence to specifications.
- Provided technical support during installations, addressing challenges promptly to maintain project timelines.
- Operated tools, equipment, and machinery according to safety standards.
- Trained new installers.
Cashier
IFA
Riverton, UT
03.2019 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced reports daily.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Implemented checkout process improvements to enhance speed and accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Top Local Development
Riverton, UT
03.2017 - 03.2019
- Oversaw daily cleaning operations to ensure high standards of hygiene and cleanliness.
- Trained and mentored new staff on efficient cleaning techniques and safety protocols.
- Developed and implemented improved cleaning schedules to enhance workflow efficiency.
- Conducted regular inspections to maintain quality control and adherence to health regulations.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Scheduling
- Telephone etiquette
- Team collaboration
- Hospitality services
- Initiative-talking
Timeline
Front Desk Receptionist
Hand And Orthopedic Physical Therapy Associates
08.2025 - Current
Customer Service Advocate
Bamboo Insurance
05.2023 - 07.2025
Debt Collector
Collections Center Inc
01.2022 - 05.2023
Installer
Audio Enhancement
01.2021 - 01.2022
Cashier
IFA
03.2019 - 01.2021
Housekeeper
Top Local Development
03.2017 - 03.2019
High School Diploma -
Salt Lake Community College