Matea Simonson
Summary
Detail-oriented and highly organized professional with experience managing contracts, coordinating services, and supporting client relationships. Proven success in territory management, cross-functional coordination, and problem-solving in fast-paced environments. Strong communication skills, and a proactive approach to client support and service delivery.
Overview
6
6
years of professional experience
Work History
Regional Account Manager
DC Group
02.2023 - Current
- Manage preventative maintenance contracts for the North Texas territory.
- Maintain and grow positive client relationships through regular check-ins and service reviews.
- Coordinate multi-day service visits and oversee timely service report delivery.
- Draft repair quotes and manage parts orders and installations post-approval.
- Provide 24/7 emergency support for critical UPS systems.
- Serve as main point of contact for assigned accounts, ensuring service quality and customer satisfaction.
Contracted Ramsey Case Manager
Redeemer Services
08.2022 - 01.2023
- Managed caseload of clients receiving CADI and DD waiver services.
- Conducted intakes, coordinated with service providers, and documented service interactions.
- Facilitated annual and semi-annual client meetings and ensured service compliance.
- Processed referrals and completed billing through MnSP for accurate account tracking.
Case Management Assistant
Hennepin County DOCCR, Electronic Home Monitoring
08.2021 - 07.2022
- Acted as liaison between clients, courts, and probation staff.
- Managed 24-hour monitoring systems and ensured compliance with program rules.
- Handled client intake, documentation, and warrant processing using CSTS and OMS systems.
- Exercised sound judgment in resolving client issues and ensuring continuity of supervision.
Administrative Paraprofessional
Minnesota Department of Corrections, Health Services
01.2020 - 10.2021
- Supported health services with documentation, reporting, and database management.
- Assisted with budget tracking, contract compliance, and vendor communication.
- Maintained accurate infectious disease statistics and coordinated medical release documentation.
Education
Bachelor of Arts - Psychology, Minor in Criminal Justice
Hamline University
05.2022
Minnesota State Southeast
05.2019
Red Wing High School
05.2019
Skills
- Account & Territory Management
- Client Relationship Building
- Contract & Service Coordination
- Emergency Response Coordination
- Microsoft Office Suite
- Case Documentation & Compliance
- Strong Written and Verbal Communication
- Confidentiality & Data Privacy
Timeline
Regional Account Manager
DC Group
02.2023 - Current
Contracted Ramsey Case Manager
Redeemer Services
08.2022 - 01.2023
Case Management Assistant
Hennepin County DOCCR, Electronic Home Monitoring
08.2021 - 07.2022
Administrative Paraprofessional
Minnesota Department of Corrections, Health Services
01.2020 - 10.2021
Bachelor of Arts - Psychology, Minor in Criminal Justice
Hamline University
Minnesota State Southeast
Red Wing High School
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