Matena Kamara
Laurel,MD
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
David's Bridal
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Hired employees qualified for the job
- Managed daily sales
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Part Owner/General Manager
Time & Gold Jewelry
10.2010 - 06.2020
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Generated over 3 million in sales
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- 10 yrs plus expertise in managing point of sales ,market vale and profits
- Made various designs and participated in the national jewelry contest forums
- Successful point of contact between the merchandisers and other jewelry stores.
Education
Bachelor of Arts - Fashion Marketing
The Art Institute of Philadelphia
Philadelphia, PA05.2008
High School Diploma -
Laurel High School
Laurel, MD05.2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Excellent Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Inventory Management
- Staff Training
- Data Evaluation
- Sales background
Timeline
Operations Manager
David's Bridal
10.2021 - Current
Part Owner/General Manager
Time & Gold Jewelry
10.2010 - 06.2020
Bachelor of Arts - Fashion Marketing
The Art Institute of Philadelphia
High School Diploma -
Laurel High School