Mateo Burns Cerrato
San Marcos,TX
Summary
Accomplished Leasing Manager with a strong focus on enhancing resident relations and maintaining occupancy goals. Bilingual in English and Spanish, adept at resolving conflicts and delivering exceptional customer service through effective community engagement and operational management.
Overview
1
1
Language
8
8
years of professional experience
Work History
Leasing Manager
Southern Home Apartments
San Marcos, TX
03.2023 - Current
- Oversaw daily leasing operations and fostered resident relations to enhance community satisfaction.
- Prepare leases, renewals, and ensure compliance.
- Trained and mentored leasing staff on best practices and operational procedures.
- Collaborated with maintenance teams to address tenant requests promptly.
- Addressed tenant complaints promptly to strengthen tenant relationships and promote retention.
- Maintain occupancy goals and customer service.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Updated property delinquency reports to track tenant payments.
- Facilitated property showings and executed thorough tenant screenings to ensure quality occupancy.
Leasing Specialist
Southern Home Apartments
San Marcos, TX
11.2022 - 03.2023
- Facilitated lease agreements for residents and clarified policies to ensure understanding.
- Conducted property tours showcasing amenities and community features to potential tenants.
- Addressed inquiries from residents and prospective tenants, delivering timely information and assistance.
- Received, checked and processed applications for new leases.
- Maintained accurate leasing records and updated marketing materials to reflect current listings.
- Organized resident events to promote community engagement and increase resident satisfaction.
Bilingual Retail Sales Associate
AT&T
San Marcos, TX
08.2018 - 11.2022
- Assisted customers in selecting wireless plans and devices for their needs.
- Educated customers on device features, benefits, and usage tips.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured store appearance met brand standards.
- Collaborated with team members to achieve sales targets and customer satisfaction goals.
- Trained new staff on sales techniques and company policies effectively.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Bachelor of Arts - Audio Engineering
Full Sail University
Winter Park, FL05-2030
Skills
- Property management
- Lease administration
- Fair housing laws
- Tenant communication
- Conflict resolution
- Resident relations
- Property marketing
- Digital advertising
- Team collaboration
- Customer service
Languages
Spanish
Professional
Timeline
Leasing Manager
Southern Home Apartments
03.2023 - Current
Leasing Specialist
Southern Home Apartments
11.2022 - 03.2023
Bilingual Retail Sales Associate
AT&T
08.2018 - 11.2022
Bachelor of Arts - Audio Engineering
Full Sail University