Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Mateo Felix

Blake's Lotaburger LLC
Albuquerque,NM
1
Certification
2
years of professional experience

Dedicated Shift Manager with a proven track record in customer service excellence, employee training, and operational efficiency. Committed to enhancing workplace safety and resolving customer issues to drive satisfaction and loyalty.

Work History

Shift Manager

2 Years 6 Months
Blake's Lotaburger LLC | 2024.02 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Implemented inventory management practices, reducing waste and ensuring stock availability.
  • Conducted performance evaluations, providing constructive feedback to enhance employee development.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
  • Analyzed sales data to identify trends, informing adjustments to improve overall store performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Mechanical Technician

4 Months
Desert Storm LLC | 2025.05 - 2025.09
  • Diagnosed and repaired mechanical systems, ensuring optimal performance and reliability.
  • Conducted routine maintenance on machinery, reducing downtime through proactive measures.
  • Operated diagnostic tools to identify issues in equipment functionality and efficiency.
  • Collaborated with engineering teams to implement design modifications for enhanced performance.
  • Trained junior technicians on safe operating procedures and equipment handling protocols.

Education

Associate of Applied Science - Automotive Technology

Central New Mexico Community College | Albuquerque, NM | 2027-03

High School Diploma

The International School At Mesa Del Sol | Albuquerque, NM | 2025-05

Skills

Employee training
Customer service focus
Customer complaint resolution
Staff development
Inventory management
Operational compliance
Accurate cash handling
Store procedures
Workplace safety

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Automotive Technology Training - Aug 2026

Timeline

Mechanical Technician

Desert Storm LLC
2025.05 - 2025.09Read More

Shift Manager

Blake's Lotaburger LLC
2024.02 - CurrentRead More

Central New Mexico Community College

Associate of Applied Science from Automotive Technology
Read More

The International School At Mesa Del Sol

High School Diploma
Read More
Mateo Felix