Dedicated Shift Manager with a proven track record in customer service excellence, employee training, and operational efficiency. Committed to enhancing workplace safety and resolving customer issues to drive satisfaction and loyalty.
Work History
Shift Manager
2 Years 6 Months
Blake's Lotaburger LLC | 2024.02 - Current
Supervised daily operations to ensure efficient workflow and high-quality service delivery.
Trained and mentored team members on operational procedures and customer service excellence.
Implemented inventory management practices, reducing waste and ensuring stock availability.
Conducted performance evaluations, providing constructive feedback to enhance employee development.
Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
Analyzed sales data to identify trends, informing adjustments to improve overall store performance.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Mechanical Technician
4 Months
Desert Storm LLC | 2025.05 - 2025.09
Diagnosed and repaired mechanical systems, ensuring optimal performance and reliability.
Conducted routine maintenance on machinery, reducing downtime through proactive measures.
Operated diagnostic tools to identify issues in equipment functionality and efficiency.
Collaborated with engineering teams to implement design modifications for enhanced performance.
Trained junior technicians on safe operating procedures and equipment handling protocols.
Education
Associate of Applied Science - Automotive Technology
Central New Mexico Community College | Albuquerque, NM | 2027-03
High School Diploma
The International School At Mesa Del Sol | Albuquerque, NM | 2025-05
Skills
Employee training
Customer service focus
Customer complaint resolution
Staff development
Inventory management
Operational compliance
Accurate cash handling
Store procedures
Workplace safety
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Automotive Technology Training - Aug 2026
Timeline
Mechanical Technician
Desert Storm LLC
2025.05 - 2025.09Read More
Shift Manager
Blake's Lotaburger LLC
2024.02 - CurrentRead More
Central New Mexico Community College
Associate of Applied Science from Automotive Technology