Summary
Overview
Work History
Education
Skills
Timeline
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Mathaw Perez

Chicago,IL

Summary

Dynamic Passenger Service Agent with Prospect Air Service, adept at delivering exceptional customer service and resolving complex passenger issues. Recognized for strong organizational skills and effective communication, ensuring compliance with airline policies while maintaining a calm demeanor in high-pressure situations. Committed to enhancing passenger experiences through empathetic support and leadership.

Overview

4
4
years of professional experience

Work History

Passenger Service Agent

Prospect Air Service
06.2021 - 05.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Education

Cognitive Psychology

Harold Washington College
30 E Lake St, Chicago

Hubbard High School
6200 S Hamlin Ave
06.2021

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Communicator
  • Leader
  • Adapted
  • Hard worker
  • Easy to work with

Timeline

Passenger Service Agent

Prospect Air Service
06.2021 - 05.2025

Cognitive Psychology

Harold Washington College

Hubbard High School

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