Matheus Michetti
MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
General Manager
Panda Express Restaurant Group
02.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Hotel Manager
Hotel Monreale Express
02.2019 - 01.2023
- Developed and implemented promotional strategies to increase occupancy.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
Bachelor of Science - Civil Engineering
Newton Paiva University
Brazil12.2016
Skills
- Labor Cost Controls
- Employee Relations
- Inventory Management
- Relationship Building
- P&L Management
- Team training and development
- Bilingual
- Risk Management
- KPI Tracking
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Panda Express Restaurant Group
02.2023 - Current
Hotel Manager
Hotel Monreale Express
02.2019 - 01.2023
Bachelor of Science - Civil Engineering
Newton Paiva University