Mathew Flores
Chicago,IL
Summary
Organized Dining Room Attendant offering 5 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with a strong foundation of service industry expertise. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Busser
Soho House Chicago
10.2020 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Worked well in diverse team settings by partnering with others to complete tasks.
Server
The Robey Cafe
09.2018 - 09.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
Server Assistant
The Little Goat Diner
08.2017 - 08.2018
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Provided attentive service and proactively assessed guest needs.
UPS Quality Control
UPS
04.2016 - 08.2017
- Inspected incoming and outgoing materials for accuracy and quality.
- Examined products in boxes for imperfections and defects.
- Updated quality control records and reports.
- Issued daily reports and checklists
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Steinmetz College Prep
3030 N Mobile Ave, Chicago, IL 60634 ·05.2018
Skills
- Guest Relations
- Inventory Management
- Regulatory Compliance
- Food Running
- Server Support
- Table Bussing
- Training and Coaching
- Effective Problem Solving
Timeline
Busser
Soho House Chicago
10.2020 - Current
Server
The Robey Cafe
09.2018 - 09.2020
Server Assistant
The Little Goat Diner
08.2017 - 08.2018
UPS Quality Control
UPS
04.2016 - 08.2017
High School Diploma -
Steinmetz College Prep
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