Mathew Liu
Garland,TX
Summary
Dynamic leader with a proven track record at Power Home Remodeling, adept in team management and negotiation expertise. Excelled in enhancing customer satisfaction and exceeding sales targets through strategic planning and persuasive communication. Skilled in sales software and fostering teamwork, consistently achieving and surpassing goals with a focus on significant achievements.
Overview
5
5
years of professional experience
Work History
Sales Representative Team Leader
Power Home Remodeling
Irving, TX
02.2024 - Current
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Negotiated prices, terms of sales and service agreements.
Network Technical Support Engineer
AdCompsystems Group
01.2023 - 12.2023
- Implemented network security measures to protect sensitive data and ensure business continuity for clients.
- Conducted comprehensive network assessments to identify areas for improvement and recommend appropriate solutions.
- Streamlined processes within the technical support team through effective communication and collaboration strategies.
- Served as a subject matter expert within the organization regarding networking technology trends, challenges, and solutions.
- Managed multiple priorities simultaneously while responding effectively to urgent requests from clients experiencing network issues.
- Developed customized training materials to educate clients on proper usage and maintenance of their networks.
- Assisted customers in configuring, maintaining, and troubleshooting their networks, resulting in increased productivity and efficiency.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Provided faculty and staff with security software and network configuration support.
Server Manager
Haywire
08.2021 - 07.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
Server
Haywire
07.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Skills
- Data-driven decision making
- Sales software proficiency
- Team management
- Negotiation expertise
- Point of sale operation
- Negotiation tactics
- Account servicing
- Strategic planning
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Customer satisfaction
- Persuasive communication
Accomplishments
- Accrued 1.5 million in sales in 9 months
- Ranked top 30 in the company in sales with a 53% closing rate
- Won sales representative of the month 2 times in our Dallas office
- Earned a team leader position after 2 quarters
- Invited to an award ceremony for being a top 100 sales representative for a year
Timeline
Sales Representative Team Leader
Power Home Remodeling
02.2024 - Current
Network Technical Support Engineer
AdCompsystems Group
01.2023 - 12.2023
Server Manager
Haywire
08.2021 - 07.2022
Server
Haywire
07.2020 - 06.2021