MATHEW MONTOYA

- Monitor team performance

- Train team members

- Analyze sales data

- Coordinate promotions

- Ensure customer service standards

- Collaborate with departments

- Manage visual merchandising for photo validation weekly

- Conduct weekly audits for the store

-Scheduling and monitoring payroll

• Continuously kept up with KPI to track hourly store metrics in a positive manner
• Enforced focus on customer retention, conversion rates, and margins to meet monthly sales goals
• Maintained accurate and attractive organized floor sets
• Managed payroll, and scheduling all team members
• Interim Store Manager for 5 months while hiring process for new management was ongoing
• Attended regularly scheduled corporate management meetings
• Adhered to all company policies

• Driven by one on one sales tactics
• Provided outstanding customers service
• Worked in various departments
• (Photo, Staking, Recovery, Loss Prevention, and customer facing positions)
• Assisted peers and leaders throughout shift to provide a seamless work process

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Help customers try on or fit merchandise
• Place special orders or call other stores to find desired items
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations