Mathew Sosa
210 172nd Apt 131 Sunny Isles Beach ,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Tonka N Miranda. Expert in beverage preparation and cash handling, consistently enhancing guest engagement and satisfaction. Proven ability to manage high-volume service while maintaining a welcoming atmosphere and ensuring compliance with health standards.
Overview
4
4
years of professional experience
Work History
Server
Sergio Miranda
Key Biscayne, FL
02.2026 - 03.2026
- Maintained cleanliness and organization of dining area to meet health standards.
- Processed customer orders accurately using point-of-sale system.
- Resolved customer concerns promptly to ensure satisfaction and repeat business.
- Suggested daily specials and promotions to increase sales opportunities.
Server
Tonka N Miranda
Miami FL
07.2024 - 02.2026
- Delivered exceptional customer service to enhance dining experiences.
- Managed table assignments efficiently during peak service hours.
- Assisted in training new staff on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Tonka N Miranda
Miami Fl
05.2022 - 02.2026
- Crafted cocktails using precise measurements and techniques to enhance customer satisfaction.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
GED -
Killian Senior High School
Miami Fl06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Beverage preparation
- Liquor, wine, and food service
- Dining customer service
- Responsible beverage service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Sergio Miranda
02.2026 - 03.2026
Server
Tonka N Miranda
07.2024 - 02.2026
Bartender
Tonka N Miranda
05.2022 - 02.2026
GED -
Killian Senior High School