Mathias Medrano
Millbrae,CA
Summary
Dynamic leader with proven expertise in cross-functional team management and sales maximization, honed at In-N-Out Burger. Elevated profitability and customer satisfaction across three locations by fostering teamwork and enhancing operational efficiency. Skilled in conflict resolution and performance management, adept at driving high-quality service and product standards.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
In-N-Out Burger
05.2023 - Current
- Managed 3 different In-N-Out locations with at least 100 associates at each store
- Maximized profitability at each location by minimizing food waste, reducing the cost of labor without sacrificing the customer experience, and maximizing annual burger sales through proper oversight.
- Delegated tasks to all associates while simultaneously managing break periods, meal periods, as well as overall job performance.
- Enhanced coordination throughout the entire kitchen by facilitating communication, teamwork, and creating a positive work environment.
- Coached, counseled, and disciplined all associates who were underperforming in order to get them up to par with the In-N-Out standard.
- Trained hundreds of different associates on how to create a high quality product at an efficient rate while also delivering excellent customer service.
Manager in Training
In-N-Out Burger
10.2021 - 04.2023
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
Associate
In-N-Out Burger
07.2017 - 09.2021
- Prepared high quality burgers, fries, and shakes for all customers at an exceptionally efficient rate.
- Cooked over 150 burgers every hour while also ensuring each meal was served at a high quality standard and looked "just like the picture."
- Coordinated with every other associate in the kitchen to ensure that the entire team was successful.
Education
Bachelor of Science - Communications
University of California, Santa Barbara
Santa Barbara, CA08-2020
Skills
- Cross-functional team management
- Sales management
- Expectation setting
- Verbal and written communication
- Policy administration
- Employee Training
- Problem solving
- Time Management
- Conflict resolution
- Performance Management
- Team building
Hobbies
Marathon running, weightlifting, basketball, pickleball, reading
Timeline
Manager
In-N-Out Burger
05.2023 - Current
Manager in Training
In-N-Out Burger
10.2021 - 04.2023
Associate
In-N-Out Burger
07.2017 - 09.2021
Bachelor of Science - Communications
University of California, Santa Barbara
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